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Customer Relations Representative-West Boylston, MA

Petro Home Services
Job Description
Job Description:
Join the Petro Team! We’re opening our new office in West Boylston and are looking to add friendly, knowledgeable individuals as we begin to serve our neighbors in Worcester County. Petro Home Services is one of New England’s oldest and most established oil and gas companies and we’re growing in the Worcester area.  

Job Summary:
The Customer Relations Representative acts as the first point of contact for all Petro Home Services customers at our new West Boylston office. This individual will be responsible for ensuring an extraordinary customer experience by building and maintaining relationships with existing and new customers and providing prompt and accurate service. 
The Customer Relations Representative will play an important role in customer retention and growth by assisting with customer inquiries and supporting local delivery and service operations as we build our customer base in York County.

Duties and Responsibilities:
  • As the first line of customer contact, represents Petro Home Services in a positive way on a daily basis
  • Assists in acquiring new customers by introducing Petro Home Services products and services to potential customers that visit our West Boylston office including our on site gas products.
  • Working knowledge of all show room gas products and their consumer features and benefits including ability to promote and sell all featured products.
  • Answers phone calls and responds to all customer inquiries including, but not limited to pricing, billing, documenting complaints and setting up new orders. Offers solutions to customer complaints that balance the best interest of the customer and the company
  • Assists all walk-in customers.
  • Actively participates in safety training and meets all safety training requirements
  • Solves local customer service issues with the goal of customer satisfaction and customer retention.
  • Keep track of districts daily receipts and cash on hand and complete the daily cash count. Prepares the daily bank deposit.
  • Responsible for trips to the bank as well as the post office on a needed basis. 
  • Research and reconcile discrepancies in customer accounts.
  • Maintain house accounting including cash sales, districts use and tanks on location.
  • Maintain and balance petty cash fund, RAP checks and P card if one is issued for that office.
  • Make credit calls to past due customers and perform credit checks on new customers. 
  • Assist with routing issues as they arise.
  • Pick up and distribute mail and research returned mail.
  • Enter payroll.
  • Maintain a clean and organized office environment as well as order supplies and forms as needed. 
Knowledge, Skills and Abilities:
  • Advanced knowledge in Microsoft office and windows based applications.
  • Must have strong organizational skills as well as be extremely detailed oriented.
  • Must be able to work well in a team-oriented environment.
  • Must be service-oriented and sales minded.
  • Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations.
  • Must be resourceful and excel at problem resolution.
  • Ability to read, analyze and interpret general business correspondence, company policies and procedures and governmental regulations.
  • Ability to multi-task under high-pressure situations.
  • Ability to write business correspondence.
  • Ability to effectively present information and respond to questions from employees, managers, customers and the general public.
  • Knowledge in Accounting is a plus.
Education and Experience required:
  • High school diploma required
  • Two or more years in customer service industry strongly preferred
  • Sales experience preferred
Petro Home Services is a Drug Free Workplace.  Employment is contingent upon the completion and our evaluation of a drug screening test and a criminal background check in accordance with company policies and applicable laws and regulations.  Petro Home Services is an Equal Opportunity Employer.

Call: 401-736-2350 Ask for Matt
Contact Information

The Wachusett Area Chamber of Commerce, formerly the Holden Area Chamber, serves the business community of Holden, Paxton, Princeton, Rutland, Sterling, Boylston and West Boylston.