I'm a versatile business professional with over a decade of experience across hospitality, financial services, and community-based work. As a Client Experience Manager, I focus on relationship-based banking, consumer lending, and community engagement to drive growth and strengthen client relationships. I collaborate on strategies that support deposit and loan growth, assist in launching branch operations, and maintain a strong local presence through outreach. My background includes branch operations, member services, fraud investigation, and lending, strengthening my ability to solve complex problems and guide clients through financial decisions. I also have experience in event planning, leading projects from concept to execution. My career includes leadership roles in hospitality and work in substance abuse recovery and education, where I developed strong communication and problem-solving skills. I am a Notary Public in Massachusetts.